Korean Rectangle

At GoGlassic.com, we prioritize your satisfaction with our products. If you encounter any issues with your purchase, we offer a straightforward replacement policy to ensure you have a seamless shopping experience.

Replacement Policy

• Time Frame: If you face any issues with the product, you must inform us within 2 days of delivery.
• Contact Us: To initiate a replacement, please contact us via:
  • Email: cs@goglassic.com
  • WhatsApp: +91 6353531819

Conditions for Replacement

• Eligible Products: Items must be in their original condition, with all tags and packaging intact.
• Non-Eligible Products: Products that have been used, altered, or damaged will not be eligible for replacement.
• Proof of Issue: Please provide clear photographs and a detailed description of the issue.

Process for Replacement

1. Contact Us: Reach out to us within the specified time frame via email or WhatsApp.
2. Approval: Our support team will review your request and provide approval for the replacement if it meets our policy criteria.
3. Return Shipment: You may need to return the product to us. Our team will provide instructions for the return process.
4. Replacement Dispatch: Once we receive the product and verify the issue, we will dispatch a replacement product.

Refund Policy

• Store Credit Only: If you prefer a refund instead of a replacement, we will provide the refund in the form of store credit.
• Usage of Store Credit: The store credit can be used for any future orders on GoGlassic.com.
• Issuance of Store Credit: Store credit will be issued once we receive and verify the returned product.

Important Notes

• First Replacement/Exchange: We offer the first replacement or exchange without any reverse pick-up charges.
• Subsequent Replacement/Exchange: For any subsequent exchanges initiated by the customer, a Rs. 150 reverse pick-up charge will apply.
• Shipping Costs: If the replacement is due to a defect or error on our part, we will cover the shipping costs.
• Time Frame for Replacement: The replacement product will be dispatched within a reasonable time frame after receiving the returned item.
• Inventory Availability: In case the product is out of stock, we will offer you a similar product or provide store credit as per your preference.

We aim to address all replacement and refund requests promptly to ensure your satisfaction with our products. Thank you for choosing GoGlassic.com!

For any further assistance, please feel free to reach out to our support team.